Consumers Twice as Likely to Favor Expedia Over Competitors
May 2009

Market researcher eVOC Insights found that consumers are twice as likely to prefer Expedia (43%) versus Travelocity (23%) and Orbitz (22%). Measuring consumer preferences from 2005 to 2009, the study also found that 68% of users remain loyal to Expedia after comparing the site experience to Travelocity and Orbitz, while only 40% remain loyal to Travelocity. Link to press release

Expedia Finishes No. 1 in Customer Loyalty
Spring 2009

In the online travel category, the Brand Keys Customer Loyalty Engagement Index ranked Expedia No. 1. The annual Brand Keys Customer Loyalty Engagement winners are those brands best able to engage consumers and create loyal customers. The current Index examines customers' relationships with 444 brands in 63 categories. Link to study

Expedia Ties for Second in Webcredible’s Travel Sites Ranking
April 2009

Expedia and Virgin Atlantic tied for second in the Webcredible 2009 Flights Online report, an annual guide to the most usable UK travel agent and airline sites. Expedia improved 17 percent from last year, more than any other site. Link to report

In “Internet Travel” Category, Expedia Ranks First in Customer Satisfaction
4th Quarter 2008

The American Customer Satisfaction Index ranked Expedia first in the “Internet Travel” category. The ACSI reports scores and produces indexes for 10 economic sectors, 43 industries and more than 200 companies and government agencies. Each quarter, ACSI updates the results for one or more of the 10 measured economic sectors and the industries and companies within those sectors. Link to index

Zagat Names Expedia "Best Web Site for Travelers"
November 2008

Zagat's 2009 U.S. Hotels, Resorts & Spas survey recognized Expedia and subsidiary TripAdvisor as the “Best Web Sites for Travelers.” With ratings and reviews based on the opinions of over 350,000 surveyors from around the globe, Zagat Survey has become the world's most trusted source to help consumers make informed decisions about restaurants, nightspots, hotels, attractions and other leisure activities.

Keynote Ranks Expedia First in “Overall Customer Experience” and “Conversion Impact”
June 2008

The Keynote Online Excellence for Cruise Travel Web Sites ranked Expedia No. 1 in “Overall Customer Experience.” The ranking is the highest-level score of customer experience by Keynote and is based on an aggregate score of site performance across all 250 customer experience indices and metrics measured in the study. Keynote uses real consumers as panelists who evaluate web sites for usability and customer experience. Expedia also finished first in the “Conversion Impact” category. Link to study

Keynote Competitive Research Online Lodging Travel Study
June 2008

The study is used to determine the leading airline travel websites in the area of customer experience. Expedia.com was ranked second.

Keynote Competitive Research Online Airline Travel Study
June 2008

The study is used to determine the leading airline travel websites in the area of customer experience. Expedia was ranked highest overall of the 11 participants.

Brand Keys Customer Loyalty Engagement Index
May 2007

Brand Keys rated Expedia.com as the no. 1 online travel company. The annual Brand Keys Customer Loyalty Engagement Winners are those brands best able to engage consumers and create loyal customers.

The Webby Awards
May 2007

Expedia.com was a Webby Award Nominee in the Travel category. The Webby Awards, awarded by the International Academy of Digital Arts and Sciences, are the leading international awards honoring excellence in Web design, creativity, usability and functionality.

Brandweek Customer Loyalty Award
May 2006

Brandweek magazine awarded Expedia.com its Customer Loyalty Award for online travel. The Brandweek Customer loyalty Awards reflects excellence through the eyes of Expedia's most important critics: the customers. Award winners are identified by the results of the annual Brand Keys Customer Loyalty Index®.

The Webby Awards
May 2006

Expedia.com won the Webby Award in Travel. The Webby Awards, awarded by the International Academy of Digital Arts and Sciences, are the leading international awards honoring excellence in Web design, creativity, usability and functionality.

Keynote Rankings for Lodging Web Sites
March 2006

Expedia.com received top rankings in three categories of Keynote’s fourth annual study of online travel and lodging industry. The study examines the online customer experience and service levels.

The Customer Respect Group "Excellent Customer Respect"
March 2006

The Customer Respect Group rated Expedia.com as the no. 1 online retailer in the “airlines & travel�? category of its Customer Respect Index (CRI), naming Expedia among the most trustworthy sites on the Internet.

Forbes.com "Best of the Web"
February 2006

Expedia.com was recognized in the online travel category and noted for the depth of its hotel content.